Have questions about Jeanie's Journeys? Check below to see if we can answer them.
Where do you offer pick up?
If there are groups of 8 or more, We will pick up at many community centers. The community center with the majority of people signed up will be the pick-up location. Jeanie's Journeys will try to have a pickup location in the North and South ends of The Twin Cities. These locations will have free parking.
For tours involving a flight that begins at the airport, Jeanie's Journeys can arrange for you to be picked up at home or at a community center for an extra fee. Otherwise, you would meet a Jeanie's Journeys representative at the airport.
Rating Scale for Tours
Our ratings are on every tour so you can pick the tour that is right for you. We recommend your level of fitness, stamina & ability should match that described in each tour. These ratings are a general overview of pacing, detailed information regarding expectations should be carefully reviewed in order to ensure your choose the tour that matches your abilities. Please contact us if you have questions on our activity levels for our tours. Keep in mind, all destinations involve a certain amount of moving from place to place, regularly getting on & various modes of transportation & navigation busy tourist sites.
EASIEST: Leisurely walking, boarding transportation including motor-coaches, boats or ships, airplanes or other modes of transport, walking in hotels & attractions, occasional stairs or steps and light standing.
BEST FOR: Travelers with lower mobility. Ability to participate in 3 or less hours of activity per day.
EASY: Still leisurely walking but for longer periods of time. Guests should be able to climb some slight inclines, stairs, board transportation including airplanes or motor-coaches & navigate some amount of uneven terrain or cobblestones & stand for short periods. May have limited or no elevator access.
BEST FOR: Travelers who are somewhat to moderately fit are comfortable with light physical exertion. Ability to participate in around 3 hours of activity per day.
MEDIUM: Longer periods of walking & or standing. Guests need to be able to walk longer distances, climb stairs, navigate uneven terrain like some inclines, cobblestones, stairs with/without hand rails & limited to no elevator access, etc. Longer travel days. Guests should expect 3 plus hours of activity per day.
BEST FOR: Travelers who are moderately fit with the ability to participate in more than 3 hours of physical activity per day expect some physical exertion. NOT RECOMMENDED FOR GUESTS WITH LOW MOBILITY. If you have mobility issues, you can still enjoy these tours but you MUST bring a caretaker/companion to assist you and any mobility equipment Ex: wheelchairs, walkers, etc. that you may need, as Jeanie’s Journeys does not provide this service or equipment.
HARD: Fast paced tours with 4 plus hours of walking and/or standing each day. Expect very rough, uneven terrain, with inclines, climbing stairs with or without handrails and walking or standing for much of the tour. Must be able to board transportation including motor-coaches, planes, or other modes of transport. May be in remote areas & have limited leisure time.
BEST FOR: Very active travelers with high levels of fitness and mobility. Expect rigorous physical activity.
Travelers Needing Special Assistance
You must report any disability requiring special attention to Jeanie’s Journeys at the time the reservation is made.* Jeanie’s Journeys will make reasonable efforts to accommodate the special needs of tour participants. Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Jeanie’s Journeys nor its personnel, nor its suppliers, may physically lift or assist clients into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call Jeanie’s Journeys to determine what assistance might reasonably be given. Jeanie’s Journeys cannot provide special individual assistance to tour members with special needs for walking, dining, airport assistance or other routine activities.
*To request a wheelchair accessible room on a cruise, the traveler or person sharing the room must have a recognized disability that alters a major life function and requires the use of a mobility device and the use of the accessible features provided in the wheelchair accessible stateroom.
What is your cancellation policy?
We are in process of updating our cancellation policies for ALL tours unless otherwise noted on tour itinerary. This becomes effective for all people signing up for tours on or after September 9, 2020.
This policy is for any traveler who does NOT opt to purchase a form of travel insurance to protect their investment. If travel insurance is purchased, a claim will need to be filed with insurance company to be refunded. See insurance policy for specific details & acceptable reasons for filing a claim.
Cancel 90 days before departure date| 75% refund of monies paid after initial deposit
Cancel 60 days before departure date| 50% refund of monies paid after initial deposit
Cancel 30 days before departure date| 25% refund of monies paid after initial deposit
Cancel anything less than 30 days before departure date| no refund of monies paid after initial deposit
If you have an emergency or other related issue that causes you to cancel travel but did not purchase travel insurance, please call Jeanie to discuss options.
Deposits are refundable, however this does not mean that you can only pay deposit and not make any payments on your tour. All cancellations must be in writing and received at least 10 days before departure date. You may call to let us know you are cancelling but we also require them to be made in writing.
Why should I travel in a group?
Consider the environment
Seeing the world responsibly also means leaving the beauty intact for the next visitors. Today’s motor coaches are both fuel efficient and environmentally-sound. On a per passenger basis, a modern motorcoach is among the cleanest modes of transportation in the world.
Socialize with friends
There’s no better way to meet new acquaintances or to enjoy the company of old friends than the adventures of traveling together.
Traveling in a group is the most economical way to travel. You’ll be surprised to find that luxury doesn’t come at a high price on today’s tours. In most cases, the shared expense of a traveling together will be far less than other modes of public transportation and even less than private autos.
In a group, we watch out for each other. This is especially important if you are traveling as a single person. There is safety in numbers!
Why do you need my email on registration form?
We ask for your email on registration forms in order to communicate information about your tour, send info about any pre-trip meetings & anything about your tour. We NEVER sell your email address or send you junk mail.
If you want to receive emails about upcoming tours from Jeanie's Journeys you can sign up for our mailing list. We never fill you box with tons of junk mail.
Please see plan documents or bottom of homepage
Don't see your question? Give us a call, we'll be happy to answer.