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Terms and Conditions

TERMS & CONDITIONS:  Please Read Before You Tour!

 

IT IS VERY IMPORTANT THAT YOU READ THE POLICIES STATED ON THIS PAGE BEFORE SENDING IN THE RESERVATION FORM AND DEPOSIT FOR YOUR TOUR.

 

Jeanie's Journeys 954 Wakefield Avenue, Saint Paul, MN 55106, in return for full payment by you of the amount specified, is responsible to arrange for the motorcoach, flight(s), cruise, accommodations, events, sightseeing, and other services specified on the website, flyers and registration.

Responsibility: These tours are arranged and operated by Jeanie's Journeys. Jeanie's Journeys acts only as an agent for our members in arranging lodging, air travel, ground transportation, sightseeing, admissions, and restaurants.  No liability shall be incurred by Jeanie's Journeys because of personal injury, property damage, or any other loss, delay, or other complications, claim, or damage arising out of or related to goods or services offered or included.  Jeanie's Journeys is not responsible for any delays or cancellations of air travel or any damages incurred from any disruptions in air travel.  Jeanie's Journeys is not responsible for personal injury, property damage, or any other loss, claim, or damage related to or arising out of, in whole or in part, the acts or omissions of any direct air carrier or other transportation, hotel, restaurant, event, or other person not an Jeanie's Journeys Tours direct employee or not under Jeanie's Journeys exclusive control supplying any services or providing any goods offered or included.  Jeanie's Journeys is not responsible for personal injury, property damage or any other loss, delay, or complication, claim, or damage arising out of, either in whole or in part, acts of God, weather, government actions, mechanical breakdowns, acts of terrorism, or other causes reasonably beyond Jeanie's Journeys control.  In no event is Jeanie's Journeys responsible for incidental or consequential losses or damages.  Jeanie's Journeys reserves the right to make any changes or alterations in the printed itineraries, dates, routings, or included features prior to or during the tour, as may be necessary for the smooth and efficient operation of the tour.  Jeanie's Journeys also reserves the right to accept, decline, or retain any person as a participant of these tours at any time.

Securing Reservation: Your reservation is only officially secure after a deposit has been received by Jeanie's Journeys.  To make a deposit, fill out the reservation form and mail it in along with a check or sign up via the We Travel form online if you wish to use a credit card. If using a credit card, a 3% charge will be added to your bill. Feel free to call our office to be “penciled-in” and we will hold seat(s) for you for up to one week, allowing you a chance to find a roommate or fully decide.  After one week has gone by, there is no guarantee that “penciled-in” seat(s) will still be available to you.

Insurance: 

Cancellation Exclusions: Jeanie's Journeys reserves the right to modify it’s refund and cancellation policy when a sizeable amount of cancellation or delay of travel that is related to or arising out of: acts of God, weather, government actions, pandemics, mechanical breakdowns, acts of terrorism and war. In any one of these circumstances, Jeanie's Journeys will issue your tour cost in the form of a travel voucher with no expiration.

Airfare From Minneapolis: Airfare is included in the Tour Price for all Flyaway Tours from Minneapolis.  We include surcharges and 1 standard baggage fee in the tour price!  Airline tickets or e-tickets will be handed out on the day of the trip at the airport by your tour director.  Jeanie's Journeys is not responsible for any delays or cancellations of air travel or any damages incurred from any disruptions in air travel, as it is out of our control.

Custom Airfare/Deviations: If you are planning on deviating from the group schedule, contact Jeanie, who can make these arrangements for you.  Please note that your deviated flight cost must be paid at the time of booking & it is non-refundable.  You will be responsible for meeting up with the group upon arrival. 

Motorcoach Travel:  Breaks are given throughout each day every 1 1/2 to 2 hours. You will have the same seat all day and then the next day you will take a different seat that you will have all day. If in the front the first day, the next day move to the middle, and then the next day to the back. From the back, move up to the front and so on. Please do not sit in the front the entire time. If you want to sit in the back the entire time, you may stay there with no rotation. No smoking allowed.

Gratuities: Tips for all included features of your tour (baggage handling, included meals, etc.) will be taken care of by your Tour Director.  Tips for meals on your own or other services (Ex. Hotel Room Attendant) are at the discretion of each tour participant.  Customary tips for Tour Director and Driver should be on a voluntary basis and given individually, not as a group, on the last night or day of the trip. Suggested tips would be $4 per day per person for Tour Director and $3 per day for the driver (as Jeanie's Journeys supplements their tips).

Final Travel Documents: They will be emailed or mailed to you two weeks prior to the trip departure.  Also enclosed will be  medical forms to be filled out and brought with you on the tour, Final Tour Notes with a complete daily itinerary and a letter with “What to Know Before You Go” information. For overseas tours there will be a "Meet and Greet" get together to meet your fellow travelers, pick up luggage tags and receive more information on your destination.

Luggage Handling: It is your responsibility to handle your own luggage at airport and motorcoach check-ins. On shorter trips bring smaller bags to travel from the coach to your room. On longer tours, baggage handling is included at hotels that are large enough to provide this service. If not, you will be responsible for carrying your luggage to your room. For cruises, baggage handling is always included from the port to your cabin. if you would like to bring a SMALL carry on bag into the coach or plane, make sure it fits under the seat in front of you. Please call Jeanie's Journeys for information if you need to bring a CPAP machine along to let us know.

Single Travelers: We have many single travelers that like and choose to travel alone with the luxury of having their own hotel room.  Single occupancy pricing is higher because you are choosing not to have a roommate to share the cost of the hotel rooms. Single occupancy pricing does not guarantee that you will not have to sit by someone on the motorcoach.  

Single Travelers Looking for Roommates: We will try to assist you in arranging a roommate for any person wishing to share accommodation at the double occupancy tour rate. Just write "Looking for a Roommate" under the roommate sign in line and we will assist you in finding one and helping you to connect with each other. Jeanie's Journeys shall not be held liable should the arrangement fail.  Should a shared arrangement not be available, the single rate will apply.

Roommate Cancellation: If you are booked as a “double” and your roommate cancels their reservation, and you cannot find another roommate, and wish to still travel, you will need to pay the single supplement without insurance. With insurance, you will retain the single room at the double rate. Without insurance, you must pay the additional single rate charge.

Airline Frequent Flyer Programs: If you are a member of an airline frequent flyer program and would like that number added to your reservation, please add the number to your reservation. Please keep your ticket receipt until you have confirmation of credited mileage from airlines.

 

Baggage Responsibility: At Jeanie's Journeys we make every effort to handle your luggage with care, yet we cannot be responsible for loss or damage to luggage due to breakage, theft, or fair wear and tear through hotel, airline, or tour handling.  It is also the responsibility of every passenger to make sure they do not leave anything on the coach at the end of a tour.  If you leave something on the coach, airplane, cruise ship or at any accommodations, it will be the individual’s responsibility to assume any cost to attain belongings.  

Right to Refuse: Although everyone is welcome on a Jeanie's Journeys tour, Jeanie's Journeys reserves the right to terminate the tour of any person who is abusive of others or whose behavior disrupts the tour.  This also applies to any person incapable of meeting the physical rigors of the tour. 

Travelers Needing Special Assistance: It is the traveler’s responsibility to inform Jeanie's Journeys at time of booking of any special needs or disability that requires special attention. Jeanie's Journeys will make reasonable efforts to accommodate those needs. Be aware that the ADA Act is only applicable in the U.S., so traveling outside the U.S. with a disability may be more difficult. Jeanie's Journeys cannot provide special individual assistance to tour members with special needs for walking, dining, wheelchair, scooter, or other personal needs. No Jeanie's Journeys personnel or our suppliers may physically lift or assist with any of these needs; therefore persons needing such assistance must be accompanied by an able companion who is fully capable of assisting them throughout the tour.  Please note it is the responsibility of the traveler to pay for any expenses incurred for special arrangements that are provided by Jeanie's Journeys.

Service Dogs:  Specifically trained service dogs are allowed but they must comply with the ADA Act regulations. Comfort/emotional pets are not allowed.

 

IF YOU HAVE ANY QUESTIONS CONCERNING THESE TERMS AND CONDITIONS CALL JEANIE'S JOURNEYS AT 612-229-5276.

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